Important information Covid for all of you
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Important information Covid for all of you

Dear guest, 

From the outset, the GHT HOTELS team we have managed this situation always prioritizing the safety of our customers as well as the security of our teams and, therefore, we have taken and continue to apply the necessary measures to ensure the safety of all of you. In this sense, we have reorganized and adapted our establishments with great enthusiasm and, at the same time with all the rigor that the situation requires, as well as trained our teams in all the prevention measures available to us. 


Altimir

At GHT hotels we collaborate as usual with ALTIMIR, following their instructions regarding food control measures as well as their periodic inspections and their courses by our food handling staff, guaranteeing the quality of the our food, our procedures and our handlers, as required by regulations.

Proquimia

Also with PROQUIMIA, a company that provides us with cleaning and disinfection products that, together with the monitoring of its prevention protocols, guarantee the maximum cleaning and disinfection of our establishments.

GHT Hotels Quality Plan

At GHT Hotels we take our ability to offer quality service to our customers very seriously. For this reason, for years we have had a quality management system in all hotel departments, based on the ISO 9001 standard, which helps us maintain the best possible standards, with the commitment to continuous improvement.

This plan includes a program of audits performed by our team responsible for quality.


ARAG FREE  MEDICAL INSURANCE

All GHT hotels customers who book directly on our website, will enjoy a free travel assistance insurance to provide coverage for possible cases of COVID-19 and other medical needs during your stay which occurred after the start of the trip. The insurance has been designed for this specific circumstance by ARAG, a recognized company of legal defense and travel assistance.

*Valid for all GHT hotels except GHT Xaloc

+ INFO ARAG

Our intention has been, is and will be, to give you the opportunity to come and enjoy a safe holidays or getaway this summer. For this reason, it has been necessary to make some changes, like in our buffets or entertainment programs, and we have applied them without any problems and we will continue applying them until the situation requires.

In addition, we can now help you in case you need to do a PCR test before leaving to go home, as we have contact with professional medical centers where you can do it. Ask at the hotel reception and they will inform you.

If you have any questions about, please feel free to contact us by phone or email directly with each hotel or with our Call Center. 

Also, we want to take this opportunity to remind you of the advantages of booking directly with us:

Free stays for children up to 12 years almost all season (see details / conditions in the offers section of our website)


Long stay offer of 14% discount for 4 nights and up.


Absolute flexibility to modify and cancel for FREE up to one day before arrival, depending on the chosen rate.

Possibility to book with direct payment at the hotel, or with advance payment a few days before arrival, depending on the chosen rate.


If you have paid an advance and want to cancel the booking, you can request that we keep the amount as a deposit in the form of a discount voucher, which you will receive in your mail and which can be exchanged for a period of 2 years.


We can only thank to all of them who alredy visited us and also invite those who have not done it yet. We look forward to welcome you to one of our hotels soon!

Wish you all the best. 

GHT hotels Team.


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