Frequently asked questions about Aparthotel GHT Tossa Park***
Consult the frequently asked questions for any questions you have about your stay!
Welcome to the Frequently Asked Questions page of the Aparthotel GHT Tossa Park***. In this section you will find useful information about our services, policies and processes. Whether you have questions about your room reservation, additional services, cancellation policies or any other issue related to your stay with us, we are here to help you. Use our FAQs page to get quick and accurate answers to your questions and make sure you have a pleasant stay at Aparthotel GHT Tossa Park*** in Tossa de Mar.
- +34 93 769 12 34
- callcenter@ghthotels.com
- Hours: Mon-Fri. 09:00 - 17:00
What is the cancellation policy?
If you choose one of our exclusive member rates and you're not already registered, you will be automatically registered as a member of CLUB GHT and you will be able to benefit from the better price and many other advantages.
- FLEXIBLE WEB RATE: direct payment to the hotel and free cancellation up to 48 hours before
- OFFER RATE: payment of 40% at the time of formalizing the reservation and free cancellation up to 8 days before the date of entry
- LONG STAY RATE: 30% payment at the time of formalization free reservation and cancellation up to 15 days before the date of entry
- PROMO RATE: 100% payment at the time of booking. It does not allow modification or cancellation
What time can I arrive at the hotel?
From 15:00h to 00:00h.
What time do I have to leave the room?
From 08:00 a.m. to 11:00 a.m.
Is it necessary to pay a deposit when checking into the accommodation?
We will ask for a €50* deposit upon arrival, which will be returned to you after the apartment or studio has been checked on the day of departure.
* €100 from 2026
What are the opening hours for the swimming pools, spa and gym?
- Outdoor pool: 9:00-20:00
- Indoor pool: 9:00-20:00
* Take into account that the schedules are indicative and subject to change whenever the Hotel Management deems it appropriate.
What are the snack bar opening hours?
Our pool snack bar is open from 23/6 to 11/9, from 11:30 to 19:30*.
*Please note that opening hours are subject to change
How should I make my reservation if I am accompanied by children?
- To stay with children in an extra bed in the parents' room, it must be reserved specifying how many children are coming, how old they are and how many rooms they want, for the system to search and propose the different options.
- Children from 0 to 2 years old always have free accommodation, but they must be included in the booking to have a cot in the room. Otherwise, they will not have one.
- 1st child aged 2 to 12, in a double room with 2 adults, in high season pays only 20%. Rest of the season, it's free.
- Second child up to 12 years old in a room with 2 adults, always has 50% dte.
- No more beds can be added to the rooms than stipulated in the reservation engine
Does the hotel have laundry service?
No, the Aparthotel GHT Tossa Park*** does not offer a laundry service.
I am a minor and I will stay in your establishment without my parents / legal guardians.
In this case, you must send us the corresponding authorization signed by the parents or legal guardians, where there is their contact information, by contacting the hotel or with the Call Center by phone (0034937691234), by e-mail (callcenter@ghthotels.com) or by chat (available on our website).
You can also hand in the aforementioned authorization upon your arrival at the hotel, during check-in.
Without this authorization, the hotel will not be able to accommodate the minor.
Can I take photos or videos with a drone during my stay?
It is not permitted to take photos or videos with drones within the hotel facilities, for safety and privacy reasons, ensuring compliance with the LOPD at all times.
If you want to fly a drone to record images, you must request permission from the corresponding Town Hall and comply with AESA (State Aviation Safety Agency) regulations.
If you receive municipal authorisation, you will have a maximum of 5 days to carry out the recordings and, in addition, if you want to film inside or from our facilities, you must request prior authorisation from us, and you may only do so if we give you explicit written permission.
How can I get to the aparthotel?
BY PLANE
From Girona airport (about 35km)
Bus: you can take a bus (from the Moventis-Sarfa company) from Girona airport to the bus station of Tossa de Mar.
The GHT TOSSA PARK aparthotel is located approximately 700 meters from the Tossa de Mar bus station.
Train: you can take a bus to Girona train station, and there take the train to Maçanet-Massanes, where you would take another train to Blanes. At Blanes station you can take a bus to the bus station of Lloret de Mar and then connect to Tossa de Mar.
From Barcelona airport (about 120 km)
Bus: you can take a bus (from the Moventis-Sarfa company) from Barcelona airport to the bus station of Tossa de Mar.
Train: you can take a train at Barcelona airport to Barcelona-Sants and from there take the R1 line towards Blanes, Maçanet-Massanes or Figueres / Portbou (coast), to get off at the Blanes stop.
At the train station of Blanes you can take a bus to the bus station of Lloret de Mar and then connect to Tossa de Mar.
BY TRAIN
You can get to Tossa de Mar by taking a train (line R1 of the RENFE company) to Blanes and then a bus at the Blanes train station to Lloret de Mar and then connect to Tossa de Mar.
BY BUS
You can get to Tossa de Mar by bus, with the Moventis-Sarfa company.
TRANSFER SERVICE
If you prefer, you can hire the transfer service.
BY TAXI
If you travel from the airport, you can also take a taxi directly from there.
BY CAR
Northbound
Traveling on the AP-7, you should take exit 12B towards C-60 La Roca del V./Mataró, then take the exit on C-32, towards Girona / Mataró (Oest). Already on the C-32, you must take the GI-600 / Blanes / Lloret de Mar / Tossa de Mar exit.
You can also travel on the AP-7 until the exit of Lloret / Blanes / Malgrat
Southbound
By the AP-7, you must arrive until exit 9 of Lloret / Blanes / Malgrat.
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