GHT Hotels Privacy Policy

Gestió Hotelera I Turística, SA, responsible for the website, henceforth RESPONSIBLE, makes this document available to users, with which it intends to comply with the obligations set forth in Law 34/2002, of July 11, on Services of the Information Society and Electronic Commerce (LSSICE), BOE No. 166, as well as informing all users of the website about what the conditions of use are. Any person accessing this website assumes the role of user, committing to the observance and strict compliance with the provisions set forth herein, as well as any other legal provision that may be applicable.

Gestió Hotelera I Turística, SA reserves the right to modify any type of information that may appear on the website, without there being any obligation to pre-advice or inform the users of said obligations, being understood as sufficient with the publication on the website of Gestió Hotelera I Turística, SA.

IDENTIFICATION DATA

Domain name: www.ghthotels.com

Tradename: GHT Hotels

Social denomination: Gestió Hotelera I Turística, S.A

NIF: A58128331

Registered office: C/ Amadeu, 39 1, 08370 Calella (BARCELONA)

Phone number: 93 766 2072

e-mail: lopd@ghthotels.com

Registered in the registry (Commercial / Public): Tomo 20956, Folio 205, Sección 8, Hoja 14505, Inscripción 16

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and / or graphics, are the property of the RESPONSIBLE or, if the case, has license or express authorization by the authors. All the contents of the website are duly protected by the rules of intellectual and industrial property, as well as registered in the corresponding public registers. Regardless of the purpose for which they were intended, the total or partial reproduction, use, exploitation, distribution and marketing, requires in all cases prior written authorization by the RESPONSIBLE.

Any use not previously authorized is considered a serious breach of the intellectual or industrial property rights of the author. The designs, logos, text and / or graphics outside the RESPONSIBLE and that may appear on the website belong to their respective owners, who are themselves

responsible for any possible controversy that may arise with respect to them.

The RESPONSIBLE expressly authorizes third parties to redirect directly to the specific contents of the website, and in any case redirect to the main website of Gestió Hotelera I Turistica, S.A

The RESPONSIBLE person acknowledges in favour of its owners the corresponding rights of intellectual and industrial property, not implying their mere mention or appearance on the website the existence of rights or any responsibility on them, nor endorsement, sponsorship or recommendation

by the same. To make any kind of observation regarding possible breaches of intellectual or industrial property rights, as well as any of the contents of the website, you can do so through email

lopd@ghthotels.com.

EXEMPTION FROM RESPONSIBILITIES

The RESPONSIBLE is exempt from any type of responsibility derived from the information published on its website, provided that this information has been manipulated or introduced by a third party.

USE OF COOKIES

This website may use technical cookies (small information files that the server sends to the computer of the person accessing the page) to carry out certain functions that are considered essential for the proper functioning and visualization of the site. The cookies used have, in any case, a temporary nature, with the sole purpose of making navigation more efficient, and they disappear when the user's session ends. In any case, these cookies provide personal data by themselves and will not be used to collect them. Through the use of cookies, it is also possible that the server where the web is located recognizes the browser used by the user in order to make browsing easier, for example, allowing access by users who have previously registered to the areas, services, promotions or contests reserved exclusively for them without having to register for each visit.

They can also be used to measure the audience, traffic parameters, control the progress and number of entries, etc., being in these cases technically dispensable cookies, but beneficial for the user. This website will not install dispensable cookies without the prior consent of the user.

The user has the possibility to configure his browser to be alerted of the reception of cookies and to prevent its installation on his computer. Please, consult the instructions of your browser to expand this information.

LINK POLICY

From the website, it is possible that it is redirected to content from third-party websites. Since the RESPONSIBLE can not always control the contents introduced by third parties in their respective websites, does not assume any type of responsibility with respect to said contents. In any case, proceed to the immediate withdrawal of any content that may contravene national or international legislation, morality or public order, proceeding to the immediate withdrawal of redirection to the website, bringing to the attention of the competent authorities the content in question.

The RESPONSIBLE is not responsible for the information and content stored, by way of example, but not limited to forums, chats, blog generators, comments, social networks or any other means that allows third parties to publish content independently on the page RESPONSIBLE website. However, and in compliance with the provisions of articles 11 and 16 of the LSSICE, it is made available to all users, authorities and security forces, collaborating actively in the withdrawal or, where appropriate, blocking of all those contents that may affect or contravene national or international legislation, the rights of third parties or morality and public order. In the event that the user considers that there is any content on the website that could be susceptible to this classification, please notify the website

administrator immediately.

This website has been reviewed and tested to work properly. In principle, the correct operation can be guaranteed 365 days a year, 24 hours a day. However, the RESPONSIBLE does not rule out the

possibility of certain programming errors, or that causes of force majeure, natural catastrophes, strikes or similar circumstances that make it impossible to access the website.

IP ADDRESSES

The website's servers can automatically detect the IP address and domain name used by the user. An IP address is a number automatically assigned to a computer when it connects to the Internet. All this information is registered in a server activity file duly registered that allows the subsequent processing of the data in order to obtain only statistical measurements that allow knowing the number of page impressions, the number of visits made to the web servers, the order of visits, the access point, etc.

APPLICABLE LAW AND JURISDICTION

For the resolution of all disputes or issues related to this website or the activities developed therein, Spanish legislation will be applicable, to which the parties expressly submit, being competent to resolve all disputes arising or related to its use the Courts and Tribunals closest to Barcelona.

GENERALS CONDITIONS OF ACCESS AND USE OF THE PORTAL

Introduction: These general conditions of access and use of the portal (hereinafter referred to as "General Conditions"), regulate the access and use of the website www.ghthotels.com (from now on, the PORTAL), which has subject the reservation, by a natural or legal person (hereinafter, the CLIENT), of rooms of the hotels offered on this website. The identifying data of the person responsible for www.ghthotels.com are: Gestió Hotelera I Turística, S.A. NIF: A58128331. Amadeu 39, entresuelo 08370 Calella (Barcelona) central@ghthotels.com Registered in the Mercantile Registry of Barcelona, volume 20956, page 194, page B-14505.

To acquire the products offered on this website, you must fill in the fields with the required information and accept these General Conditions. At the time of access of CLIENT to the website, this acceptance means the express, full and unreserved conformity with the totality of the general conditions in the version published by the COMPANY. 2. Procedure for the formalization of the contract (reservation): 2.1. Client registration: If the CLIENT accesses the WEB for the first time and wants to register or become a member of the CLUB GHT Before hiring your services, you must fill out the registration form which can be accessed by clicking on the "REGISTER" or "DATE OF HIGH ON THE GHT CLUB" option that can be found on the web. From this moment on, you will already be a CLIENT of the COMPANY and will also be accredited as a user of the PORTAL or partner of the CLUB with user and password strictly personal and non-transferable by the CLIENT, being of its obligation to be careful with it. *Only one e-mail address per person will be accepted.

THE CLIENT is solely responsible for the loss, theft or unauthorized use of the user code and the consequences that may arise from this. 2.2. Formalization of the contract: Although it is possible to make a reservation without registering or being a member of the CLUB GHT, once registered, the CLIENT will be able to access, using his user code, the functionalities of the website that will allow him to make the reservation by accumulating points and discounts of the CLUB, after acceptance of the "Booking Conditions" that may be made from the same website, To finalize the reservation, you must press ACCEPT once you have detailed your credit card number so that the payment of the deposit is made It will be specified in the same reservation. From this moment the contract will be formalized, which will be filed on the server of the COMPANY, being available to the CLIENT for consultation. Within a period of forty-eight hours after the formalization of the reservation, the COMPANY will confirm to the client the acceptance of the reservation by email. During the 48 hours following receipt of a new reservation, the hotel reserves the right to modify or cancel it if an error of form, price or collection is detected. 2.3. Modification of the client's data: In any case, the CUSTOMER may access their GHT CLUB data, modify them and cancel them through the option to modify the data that you will find in the CLUB section after inserting your user code or sending an e-mail.

TERMS OF THE AGREEMENT

Before payment to your requested hotel please be aware that both parties are bound by the following terms of agreement: 

• The hotel undertakes, for the previously agreed dates, to provide the people included in the reservation with all the services provided therein.
• The client agrees to stay at the chosen hotel as included in the reservation, which may only vary by mutual agreement with the hotel.
• The client accepts that the hotel will charge his card the amount as a deposit indicated in the reservation (if the reserved rate implies it), whether the charge is made at the time of booking or a few days before arrival.
• The client will pay the total or the rest of the invoice amount, indicated in the booking confirmation email, at the time of check-in at the hotel.
• The client can modify or cancel their reservation from the GHT Hotels website, in the "My Booking" section, or by contacting our Call Center or the hotel directly.
• The client who cancels a booking with and advanced payment will receive a unique promotional code for the total value already paid, which can be exchanged for the next 2 years on the date of cancellation.
• If the client cancels the reservation the same daye of arrival, 100 percent of all nights will be charged.
• NO SHOW, that is, if the client does not show up at the hotel, 100% of the total amount will still be charged to their card.
• In the event that the client decides to leave the hotel before the scheduled departure date, the establishment will keep 50% of the total services not provided as long as the client requests it before leaving the hotel.
• No type of GIFT BOX (Smartbox, Wonderbox, CofreVip, etc.) will be accepted as payment for a reservation made via GHT website.
• Children under the age of 18 staying at the hotel without their parents or legal guardians must show an express authorization signed by them.

Any "GIFT BOX (Smartbox, wonderbox, CofreVip, etc ...)" will not be accepted as a method of payment for a reservation made by the GHT site.

Should a stay be longer than 7 days, the hotel will be allowed to ask the customer to pay at the end of every week or after a period of seven calendar days. 

Guests under 18 staying at the hotel without parents or legal guardians must show an express authorization signed by them.

REGISTRATION DATA COMPANIES BELONGING TO THE GROUP

HOTELES COSTA DEL MARESME,S.A. HOTEL BALMES*** C/Balmes, 123 08370 CALELLA

CIF-A-58469255 Inscrita en el Registro Mercantil de Barcelona, Volumen 8947, Folio 82 Hoja B-41198 inscripción 3ª HB-000208

HOSTOMISA,S.A. HOTEL MARITIM*** Passeig Les Roques, s/n. 08370 CALELLA

CIF-A-08240525 Inscrita en el Registro Mercantil de Barcelona, Tomo 23510, Folio 80, Hoja B-55986 HB-000296

HOPARK,S.A. HOTEL OASIS PARK & SPA**** C/Pere Codina i Mont, 23 17310 LLORET DE MAR

CIF-A-17016114 Inscrita en el Registro Mercantil de Girona , Tomo 100, Folio 189, Hoja 671 llibre 35, sección 3ª. HG-001804

MONERVO,S.A. HOTEL AQUARIUM & SPA**** C/Pere Codina i Mont, 19 17310 LLORET DE MAR

CIF-A-17095225 Inscrita en el Registro Mercantil de Girona, Tomo 301, Folio 29, Hoja GI-5853 inscripción 9ª HG-002132

TERPLEXTON, S.L.HOTEL MIRATGE**** sup C/ Amadeu, 39 08370 CALELLA

CIF B67019125 Inscrita en el Registro Mercantil de Girona, Tomo 45955, Folio 149, Hoja B504066 Inscripción 1.

HOTELERA ESPAÑOLA,S.A. HOTEL COSTA BRAVA*** Avda. Verge de Montserrat, 1 17320 TOSSA DE MAR

CIF-A-17006941 Inscrita en el Registro Mercantil de Girona, Tomo 494, Folio 22, Hoja GI-9611, inscripción 20ª HG-001295

OLONETO,S.L. HOTEL NEPTUNO*** C/Amadeu, 39  08370 CALELLA

CIF-B-17418955 Inscrita en el Registro Mercantil de Girona, Tomo 723, Folio 112, Hoja GI-13885 HG-000166

NERMO,S.A. HOTEL OASIS TOSSA & SPA**** C/Lope Mateo, 3 17320 TOSSA DE MAR

CIF-A-17069923 Inscrita en el Registro Mercantil de Barcelona , Tomo 464, Folio 135, Hoja GI-9130, inscripción 13ª. HG-002105

LATOX2J,S.L. HOTEL SA RIERA**** Passatge de la Rambla Pau Casals, s/n 17320 Tossa de Mar (Girona) 

CIF-B55245740 Inscrita en el Registre Mercantil de Girona, Tomo 3052, Folio 122, Hoja GI-59056, inscripción 1º. HG 001790

FRANESTUR, S.A. APARTHOTEL TOSSA PARK** C/Pere Codina i Mont, 19 17310 Lloret de Mar (Girona) 

CIF-A-17010307 Inscrita en el Registro Mercantil de Barcelona , Tomo 58, Folio 159, Hoja GE-1043, inscripción 20ª. HG-002203

AUGUSTA MARKETING DIRECTO,S.L. S’AGARO MAR HOTEL**** C/Amadeu, 39   08370 CALELLA

CIF-B-60907839 Inscrita en el Registro Mercantil de Barcelona , Tomo 2838, Folio 001, Hoja B-134467 HG-000293

VACANSHOTEL,S.A. HOTEL XALOC*** C/Amadeu, 39   08370 CALELLA

CIF-A-17041351 Inscrita en el Registro Mercantil de Barcelona, Tomo 8376, Folio 22, Hoja B-33540 inscripción 7ª. HG-000385

CREDITS AND INTELLECTUAL PROPERTY

The information contained in www.ghthotels.com is current as of the date of its last update and must be considered as introductory information for the user, relative to the services and other information included in its pages. GHT HOTELS can modify at any time the terms of these General Conditions, publishing in www.ghthotels.com the updated version of the same, without the need of any other notification to the users.

TERMS OF USE

The user undertakes to use the information contained in this web page for his own needs exclusively and not to directly or indirectly perform any type of commercial exploitation of the contents and services to which he has access.

The user will have the right to free and open access to public information collected in it, although GHT HOTELS reserves the right to restrict access to certain sections and services of the Portal.

It is the intention of GHT HOTELS to offer accurate and up-to-date information at all times. However, this information may contain typographical or even technical errors and GHT HOTELS is not responsible for the suitability of the information contained in the Website.

LINKS:

This website may offer different links to other websites of third parties, whose content may vary, quickly, by the characteristics of the Internet. Therefore, GHT HOTELS is not responsible for the information, services and content in general of these third-party websites. Any external page that is accessed from the GHT HOTELS page is independent and GHT HOTELS has no control over the content of that page. In addition, a link to any other page other than GHT HOTELS does not imply that it endorses or accepts any responsibility for its content or use. In the event that GHT HOTELS had effective knowledge that the activity or information to which these links are sent is illegal, constituting an offense or that it could harm property or rights of third parties liable for compensation, it will act with the necessary diligence to suppress or disable the corresponding link as soon as possible.

CONFIDENTIALITY AND PROTECTION OF PERSONAL DATA:

INFORMATION TO THE USER:

Gestió Hotelera I Turística, S.A, henceforth RESPONSIBLE, is the Responsible for the treatment of the personal data of the User and informs him that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR) and the Organic Law 3 / 2018 of December 5 (LOPDGDD), for which the following treatment information is provided: End of treatment: maintain a commercial relationship with the User. The operations planned to carry out the treatment are:

-Submission of commercial advertising communications by email, fax, SMS, MMS, social communities or any other electronic or physical means, present or future, that enables commercial communications. These communications will be made by the RESPONSIBLE and related to their products and services, or to their collaborators or suppliers with whom they have reached a promotion agreement. In this case, third parties will never have access to personal data.

-Conduct statistical studies.

-Process orders, requests or any type of request that is made by the user through any of the contact forms that are made available to you.

-Forward the newsletter on the website.

Legal basis of the treatment:

-For the legitimate interest of the person in charge (GDPR, article 6.1.f): maintain a professional relationship with the interested party.

-By consent of the interested party (GDPR, Article

6.1.a): the sending of communications of products or services.

Data conservation criteria: they will be kept for no longer than necessary to maintain the end of the treatment and when it is no longer necessary for that purpose, they will be suppressed with adequate security measures to guarantee the pseudonymization of the data or the total destruction of the same.

Data communication: The data may be communicated to the companies of the group to achieve the purpose of the responsible and legal obligation.

Information for the processing of personal data for the purpose of Candidate for Employee

Gestio Hotelera I Turística, S.A is responsible for the processing of personal data of the Interested Party and informs him that these data will be treated in accordance with the provisions of Regulation (EU) 2016/679 of April 27 (GDPR) and Organic Law 3/2018 of 5 December (LOPDGDD) for the legitimate interest of the Responsible, providing the following treatment information:

End of treatment: to involve the interested party in the personnel selection processes, carrying out an analysis of the profile of the applicant in order to select the best candidate for the vacancy of the Responsible.

Data conservation criteria: they will be kept for a maximum period of one year, after which the data will be deleted, guaranteeing total respect for confidentiality both in the treatment and in its subsequent destruction. In this sense, after the aforementioned deadline, and if you wish to continue participating in the selection processes of the Responsible, please send us your CV again.

Update of the data: In case of any change in your data, please inform us in writing as soon as possible, in order to keep your data properly updated.

Data communication: the data may be communicated to the group's companies or due to the legal obligation of the party responsible.

Rights that assist the User:

-Right to withdraw consent at any time.

-Right of access, rectification, portability and

deletion of your data and the limitation or opposition to your treatment.

-Right to file a claim with the control authority

(www.aepd.es) if it considers that the treatment does not comply with current

regulations.

Contact information to exercise your rights:

Gestió Hotelera I Turística, S.A. C/ Amadeu, 39 1 - 08370 Calella (Barcelona). E-mail: lopd@ghthotels.com

COMPULSORY OR OPTIONAL CHARACTER OF THE INFORMATION PROVIDED BY THE USER

The Users, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or presented in download forms, expressly and freely and unequivocally accept that their data are necessary to meet your request, by the provider, being voluntary the inclusion of data in the remaining fields. The User guarantees that the personal data provided to the RESPONSIBLE person is true and is responsible for communicating any modification thereof.

The RESPONSIBLE expressly informs and warrants users that their personal data will not be transferred in any case to third parties, and that whenever they will make any type of transfer of personal data, the express consent, informed and unequivocal by the Users will be requested previously. All the data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the User. In case all the data are not provided, it is not guaranteed that the information and services provided are completely adjusted to your needs. 

SECURITY MEASURES

That in accordance with the provisions of current regulations on personal data protection, the RESPONSIBLE is complying with all the provisions of the GDPR regulations for the treatment of personal data of its responsibility, and manifestly with the principles described in article 5 of the GDPR, for which they are treated in a lawful, loyal and transparent manner in relation to the interested party and adequate, pertinent and limited to what is necessary in relation to the purposes for which they are treated.

The RESPONSIBLE guarantees that it has implemented

appropriate technical and organizational policies to apply the security

measures established by the GDPR in order to protect the rights and freedoms of

the Users and has communicated the appropriate information so that they can

exercise them.

ETHICS AND RESPONSIBILITY OF THE USER OF THE CORPORATE WEB PAGE:

GHT HOTELS will not be responsible in any case for the use of the Corporate Website that the user makes. The user will refrain from carrying out any conduct in the use of the corporate website or the resources placed at his disposal that violates the intellectual or industrial property rights of GHT HOTELS or third parties, which violates or transgresses the honour, the personal or family privacy or the image to third parties, or that are unlawful or jeopardize morality and shall in any case indemnify GHT HOTELS against any claim, judicial or extrajudicial, that is filed against it as a result of said use. The user will refrain from carrying out by any means any destruction, alteration, disablement or damage of the data, programs or electronic documents belonging to GHT HOTELS, as well as introducing or spreading on the Net programs, viruses, applets, or any other instrument physical or electronic that cause or are likely to cause any type of alteration in the Network, in the system, or in the equipment of third parties. Applicable law - Jurisdiction The resolution of any controversy or divergence related to the present Web site will be governed by Spanish legislation, being exclusively competent the Courts and Tribunals of the city d' Arenys de Mar (Barcelona) and / or of Barcelona.

ONLINE DISPUTE RESOLUTION

In accordance with Art. 14.1 of Regulation (EU) 524/2013, the European Commission provides a free access platform for the resolution of online conflicts between the USER and the PROVIDER, without the need to resort to the courts of justice, through the intervention of a third party, called the Dispute Resolution Body, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, being able to finally suggest and/or impose a solution to the conflict. Link to the ODR platform