Health Information
for you and yours
Dear guest,
The GHT HOTELS team ensure the safety of our customers as well as the security of our teams and, therefore, we apply the necessary measures to guarantee the safety of all of you, adapting our establishments with all the rigor that the situation requires at all times, as well as facilitating the necessary training for our work teams in all the health and prevention measures at our disposal.
At GHT Hotels we collaborate as usual with ALTIMIR, following their instructions regarding food control measures as well as their periodic inspections and their courses by our food handling staff, guaranteeing the quality of the our food, our procedures and our handlers, as required by regulations.
Also with PROQUIMIA, a company that provides us with cleaning and disinfection products that, together with the monitoring of its prevention protocols, guarantee the maximum cleaning and disinfection of our establishments.
At GHT Hotels we take our ability to offer quality service to our customers very seriously. For this reason, for years we have had a quality management system in all hotel departments, based on the ISO 9001 standard, which helps us maintain the best possible standards, with the commitment to continuous improvement.
This plan includes an internal audits program carried out by our quality team as well as an external audit approved by Bureau Veritas that certifies and gives validity to the whole process.
Our intention has been, is and will be to give you the opportunity to come and enjoy a safe holidays or getaway at all times.
In case you may need to do a PCR test before leaving back home, we inform that we have contact with professional medical centers where you can do it. Ask at the hotel reception and they will inform you.
If you have any questions about, please feel free to contact us by phone or email directly with each hotel or with our Call Center.
Also, we want to take this opportunity to remind you of the advantages of booking directly with us:
- Free stays for children up to 12 years almost all season (see details / conditions in the offers section of our website)
- Early Booking and Long Stay Offers (consult the details/conditions in the offers section of our website)
- Absolute flexibility to modify and cancel for FREE up to 48 hours before arrival, depending on the chosen rate.
- Possibility to book with direct payment at the hotel, or with partial or total payment in advance, depending on the chosen rate.
- If you have paid an advance and want to cancel the booking, you can request that we keep the amount as a deposit in the form of a discount voucher, which you will receive in your mail and which can be exchanged for a period of 2 years as long as the chosen rate allows it.