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Through this space, if you are a worker, a supplier, a travel agency or a collaborator of one of our hotel teams or of the GHT hotels headquarters and you want to report or report something that worries you, bothers you, affects or bothers you, you can send us your complaint, report or information and as soon as we receive it, we will study it with the attention it deserves and, if necessary, we will take the relevant measures.

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Legal text (check the box as you have read and accept it):

1. INFORMATION TO THE COMPLAINANT

Who is responsible for the processing of your personal data?

GESTIÓ HOTELERA I TURÍSTICA SA is RESPONSIBLE for the processing of the COMPLAINANT's personal data and informs him that this data will be processed in accordance with the provisions of Regulation (EU) 2016/679, of April 27 (GDPR), and the Organic Law 3/2018, of December 5 (LOPDGDD).

Why do we process your personal data and why do we do it?

The personal data you provide will be incorporated into a file under the responsibility of GESTIÓ HOTELERA I TURÍSTICA SA (GHT HOTELS) with address C/ AMADEU 39, ENT 08370 CALELLA in order to manage your communication in relation to complaints received about irregular conduct, infractions or regulatory breaches-both of the current legislation that is applicable, as well as of the regulations and internal commitments established in GHT HOTELS, carry out the investigation of the reported facts, adopt the pertinent corrective measures, and if necessary, inform you about the result of the procedure.

The legal basis that legitimizes this treatment is the need for the exercise of a mission of public interest, such as the prevention of criminal offenses and the criminal liability of the legal entities that make up GHT HOTELS.

Type of treatment: Automated

If you consider your right to data protection violated, you may file a claim with the Spanish Agency for Data Protection (www.aepd.es) or with the Data Protection Officer of GHT HOTELS lopd@ghthotels.com

For how long will we keep your personal data?

They will be kept for no longer than necessary to maintain the purpose of the treatment or there are legal prescriptions that dictate their custody and when it is no longer necessary to do so, they will be deleted with adequate security measures to guarantee the anonymization of the data or the total destruction of the data. the same.

The data will be processed for the purposes indicated during the period necessary for its investigation in accordance with the provisions of current regulations.

• 3 months in the event that the complaint is unsuccessful

• The time strictly necessary in the event that the complaint prospers to allow for investigations and procedures in accordance with current regulations and as long as there is a legal obligation. ) 10 years counting from the resolution of the complaint or request to suppress the express consent of the user)

To whom do we provide your personal data?

No communication of personal data to third parties is foreseen except.

The Complaints Channel Processing Officer is: GNA Pl. de la Independència, 18, 1r 3r, 17001 Girona. That provides the services related to the technical maintenance of the computer tool, as well as the hosting of the data, in no case will the information contained in the Complaint Channel be accessed.

Or if necessary for the development and execution of the purposes of the treatment, to our related service providers, with whom the CONTROLLER has signed the confidentiality and treatment manager contracts required by current privacy regulations.

What are your rights?

The rights that assist the USER are:

Right to withdraw consent at any time.

Right of access, rectification, portability and deletion of your data, and limitation or opposition to its treatment.

Right to file a claim with the control authority (www.aepd.es) if you consider that the treatment does not comply with current regulations.

Contact information to exercise your rights:

GESTIÓ HOTELERA I TURÍSTICA SA (GHT HOTELS) with address C/ AMADEU 39, ENT 08370 CALELLA.

E-mail DPD: lopd@ghthotels.com

2. MANDATORY OR OPTIONAL NATURE OF THE INFORMATION PROVIDED BY THE USER

The complainant is guaranteed anonymity in accordance with the provisions of Law 2/2023, of February 20, regulating the protection of people who report on regulatory violations and the fight against corruption, however, the complaint can be totally anonymous, but you are reminded that, if so, you will not be able to be informed of the progress of the investigations or of the final conclusions.

In order to make the complaint, it is necessary to enter data in the fields marked with an asterisk (*), in no case does it imply the entry of personal data of the complainant in the complaint form.

They expressly and freely and unequivocally state that the information provided is provided in good faith.

In the case of providing your personal data, it is voluntary. The COMPLAINANT guarantees that the personal data provided to the CONTROLLER is true and is responsible for communicating any changes thereto.

3. SECURITY MEASURES

That in accordance with the provisions of current regulations on the protection of personal data, the RESPONSIBLE is complying with all the provisions of the GDPR and LOPDGDD regulations for the processing of personal data for which they are responsible, and manifestly with the principles described in article 5 of the GDPR, for which they are treated in a lawful, loyal and transparent manner in relation to the interested party and adequate, pertinent and limited to what is necessary in relation to the purposes for which they are treated.

The CONTROLLER guarantees that it has implemented appropriate technical and organizational policies to apply the security measures established by the GDPR and the LOPDGDD in order to protect the rights and freedoms of USERS and has communicated the appropriate information so that they can exercise them.

For more information about privacy guarantees, you can contact the RESPONSIBLE through

Email: lopd@ghthotels.com

4. INTERNATIONAL TRANSFERS

Your data will not be transferred to countries outside the European Union