Frequently asked questions about the Hotel GHT Xaloc***
Consult the frequently asked questions for any questions you have about your stay!
Welcome to the frequently asked questions page of the Hotel GHT Xaloc***. In this section you will find useful information about our services, policies and processes. Whether you have questions about your room reservation, additional services, cancellation policies or any other issue related to your stay with us, we are here to help you. Use our FAQs page to get quick and accurate answers to your questions and make sure you have a pleasant stay at the Hotel GHT Xaloc*** in Platja d'Aro.
- +34 93 769 12 34
- callcenter@ghthotels.com
- Hours: Mon-Fri. 09:00 - 17:00
What is the cancellation policy?
If you choose one of our exclusive member rates and you're not already registered, you will be automatically registered as a member of CLUB GHT and you will be able to benefit from the better price and many other advantages.
- FLEXIBLE WEB RATE: direct payment to the hotel and free cancellation up to 48 hours before
- OFFER RATE: payment of 40% at the time of formalizing the reservation and free cancellation up to 8 days before the date of entry
- LONG STAY RATE: 30% payment at the time of formalization free reservation and cancellation up to 15 days before the date of entry
- PROMO RATE: 100% payment at the time of booking. It does not allow modification or cancellation
What time can I arrive at the hotel?
From 15:00h to 00:00h.
What time do I have to leave the room?
From 08:00 a.m. to 11:00 a.m.
What are the opening hours for the swimming pools, spa and gym?
- Swimming Pool: 9:00-20:00
*Please note that the timetables are indicative and subject to change whenever the Hotel Management considers it appropriate.
What are the restaurant's opening hours?
- 8:00-10:00
- 19:30-21:30
*Keep in mind that the hours are indicative and subject to change whenever the Hotel Management considers it appropriate.
What are the opening dates of the hotel?
The GHT Xaloc Hotel will open its doors from April 29th to September 24th.
How should I make my reservation if I am accompanied by children?
- To stay with children in an extra bed in the parents' room, it must be reserved specifying how many children are coming, how old they are and how many rooms they want, for the system to search and propose the different options.
- Children from 0 to 2 years old are always free, but you must book them to be able to have them the cot in the room. If it's not reserved, they won't have it.
- 1st child aged 2 to 12, in a double room with 2 adults, in high season pays only 20%. Rest of the season, it's free.
- Second child up to 12 years old in a room with 2 adults, always has 50% dte.
- No more beds can be added to the rooms than stipulated in the reservation engine
Does the hotel have laundry service?
No, the Hotel GHT Xaloc*** does not offer a laundry service .
Can I stay with my dog?
At Hotel GHT Xaloc we accept one dog per room weighing a maximum of 10kg. The cost is €10/night.
*It must be added to the reservation
How can I get to the hotel?
BY PLANE
From Girona airport (about 35km)
Bus: you can take a bus (from the Moventis-Sarfa company) from Girona airport to the “PLATJA D’ARO Cavall Bernat” stop.
The hotel is located about 200 meters.
From Barcelona airport (about 120 km)
Bus: you can take a bus (from the Moventis-Sarfa company) from Barcelona airport to Platja d'Aro bus station.
The hotel is located about 2 km.
BY BUS
You can get to Platja d'Aro traveling by bus, with the Moventis-Sarfa company.
TRANSFER SERVICE
If you prefer, you can hire the transfer service.
BY TAXI
If you travel from the airport, you can also take a taxi directly from there.
BY CAR
Northbound
Traveling on the AP-7, you must take the exit 9th-9B towards Port / Palamós, to join C-35.
C-65, C-31
Take exit 314 towards GI-662 / Platja d'Aro Centre Ciutat
Southbound
By AP-7, you must take the exit 9 Port / Palamós.
C-35, C-65, C-31
Take exit 314 towards GI-662 / Platja d'Aro Centre Ciutat