Frequently asked questions about GHT Balmes Hotel, Aparthotel & Splash***
Consult the frequently asked questions for any questions you have about your stay!
Welcome to the frequently asked questions page of GHT Balmes Hotel, Aparthotel & Splash***. In this section you will find useful information about our services, policies and processes. Whether you have questions about your room reservation, additional services, cancellation policies or any other issue related to your stay with us, we are here to help you. Use our FAQs page to get quick and accurate answers to your questions and make sure you have a pleasant stay at GHT Balmes Hotel, Aparthotel & Splash*** in Calella.
- +34 93 769 12 34
- callcenter@ghthotels.com
- Hours: Mon-Fri. 09:00 - 17:00
What is the cancellation policy?
If you choose one of our exclusive member rates and you're not already registered, you will be automatically registered as a member of CLUB GHT and you will be able to benefit from the better price and many other advantages.
- FLEXIBLE WEB RATE: direct payment to the hotel and free cancellation up to 48 hours before
- OFFER RATE: payment of 40% at the time of formalizing the reservation and free cancellation up to 8 days before the date of entry
- LONG STAY RATE: 30% payment at the time of formalization free reservation and cancellation up to 15 days before the date of entry
- PROMO RATE: 100% payment at the time of booking. It does not allow modification or cancellation
What time can I arrive at the hotel?
From 15:00h to 00:00h.
What time do I have to leave the room?
From 08:00 a.m. to 11:00 a.m.
What are the opening hours for the swimming pools, spa and gym?
- Pools: 09:00-20:00
- Outdoor hydromassage pool: 10:00 – 20:00
- Children's water park: 10:00 – 19:00
* Take into account that the schedules are indicative and subject to change whenever the Hotel Management deems it appropriate.
What are the restaurant's opening hours?
- 7:30-9:45
- 12:45-14:45 (check dates)
- 19:30-21:45
*Keep in mind that the hours are indicative and subject to change whenever the Hotel Management considers it appropriate.
What are the opening dates of the hotel?
The Hotel GHT Balmes, Aparthotel & SPLASH will open its doors on the 19th May to October 15th.
How should I make my reservation if I am accompanied by children?
- To stay with children in an extra bed in the parents' room, it must be reserved specifying how many children are coming, how old they are and how many rooms they want, for the system to search and propose the different options.
- Children from 0 to 2 years old are always free, but you must book them to be able to have them the cot in the room. If it's not reserved, they won't have it.
- 1st child aged 2 to 12, in a double room with 2 adults, in high season pays only 20%. Rest of the season, it's free.
- Second child up to 12 years old in a room with 2 adults, always has 50% dte.
- No more beds can be added to the rooms than stipulated in the reservation engine
Does the hotel have laundry service?
No, the GHT Balmes Hotel, Aparthotel & SPLASH*** does not offer a laundry service .
Can I stay with my dog?
At the GHT Balmes Hotel, Aparthotel & SPLASH accepts one dog per room maximum 20kg (others, check with the hotel or Call Center directly). The cost is €10/night.
*It must be added to the reservation
I am a minor and I will stay in one of your hotels without my parents / legal guardians.
In this case, you must send us the corresponding authorization signed by the parents or legal guardians, where there is their contact information and certified by the competent authority, by contacting the hotel or with the Call Center by phone (0034937691234), by e-mail (callcenter@ghthotels.com) or by chat (available on our website).
You can also hand in the aforementioned authorization upon your arrival at the hotel, during check-in.
Without this authorization, the hotel will not be able to accommodate the minor.
How can I get to the hotel?
BY PLANE
From Girona airport (about 40km)
Bus: you can take a bus (from the Sagalés company) from Girona airport to the bus station of Blanes and from there you can take another bus to Calella.
GHT BALMES HOTEL, APARTHOTEL & SPLASH is located about 150 meters from the St.Jaume-Pl. de les Roses (Callela) bus stop.
You can also take a bus (from the Moventis-Sarfa company) from Girona airport to Lloret de Mar station and from there take another bus (from the Sagalés company) to Calella.
Train: you can take a bus to Girona train station, and there you can take the train to Maçanet-Massanes, where you would take another train to Calella.
GHT BALMES HOTEL, APARTHOTEL & SPLASH is located about 450 meters from Calella train station. You can get to the hotel on foot, or take the 691 Pineda-Calella bus, from the Sagalés company, getting off at the Rierany dels Frares - Argentina stop, and then walking for about 2 minutes to the hotel.
From Barcelona airport (about 70 km)
Bus: you can take a bus (from the Sagalés company) from Barcelona airport to Calella.
GHT BALMES HOTEL, APARTHOTEL & SPLASH is located about 150 meters from the St.Jaume-Pl. les Roses (Calella) bus stop.
Train: you can take a train at Barcelona airport to Barcelona-Sants station and from there take the R1 Line towards Blanes, Maçanet-Massanes or Figueres / Portbou (along the coast), and get off at the Calella stop.
GHT BALMES HOTEL, APARTHOTEL & SPLASH is located about 450 meters from Calella train station. You can get to the hotel on foot, or take the 691 Pineda-Calella bus, from the Sagalés company, getting off at the Rierany dels Frares - Argentina stop, and then walking for about 2 minutes to the hotel.
BY TRAIN
You can get to Calella by train, taking the R1 line of RENFE company.
GHT BALMES HOTEL, APARTHOTEL & SPLASH is located about 450 meters from Calella train station. You can get to the hotel on foot (approx. 20 min.), or take the 691 Pineda-Calella bus, from the Sagalés company, getting off at the Rierany dels Frares - Argentina stop, and then walk for about 2 minutes to the hotel.
BY BUS
You can get to Calella by bus, with the following companies, depending on where you travel from:
Moventis-Sarfa
Sagalés
TRANSFER SERVICE
If you prefer, you can hire a transfer service. You will receive information with the booking confirmation email.
BY TAXI
If you travel from the airport, you can also take a taxi directly from there.
BY CAR
Northbound
Traveling on the AP-7, you must take the exit 12B towards C-60 La Roca del V./Mataró, then take the exit on C-32, towards Girona / Mataró (Oest).
On the C-32, you must take the exit 122 Calella / Pineda de Mar / Santa Susanna.
You can also get to Calella through the N-II.
Southbound
By the AP-7, you must arrive until the exit of Lloret / Blanes / Malgrat.
At Vidreres you must take the N-II to Calella.
FOR MORE INFORMATION, CLICK ON THE FOLLOWING LINKS: